Internal Regulations – Cortina Wellness

Dear guest,
Thank you for choosing to become a member of our community; we hope you enjoy your time with us and we invite you to read our internal regulations.
Management of Cortina Wellness 

CORTINA WELLNESS INTERNAL RULES OF OPERATION 

1. Opening hours
   ● Mon–Fri: 06:30–22:00
   ● Sat–Sun: 07:00–22:00 

These are the standard operating hours, which may be subject to change in special situations (e.g.: Easter, Christmas, New Year’s Eve, etc.). Any changes will be posted in the club. 

2. Access is permitted only after completing the membership registration form and issuing the membership card; this may also be an electronic card, which is strictly personal and non-transferable. 

 

3. By signing the registration form, the member assumes full responsibility for their own state of health, physical condition, and ability to use the facilities and equipment provided by the club. Cortina Wellness is not liable for injuries suffered by members who use the facilities or sports equipment improperly, without supervision from the club’s certified instructors. 

 

4. All sports activities within Cortina Wellness must be performed with prior approval from the member’s family doctor or specialist physician, depending on the individual’s health condition. Members agree not to engage in sports activities within the club if their health does not permit it. Cortina Wellness reserves the right to request a medical certificate confirming the member’s health status. 

 

5. Entry to the club is allowed only with the membership card. Cards/wristbands are strictly personal and non-transferable. Improper use will result in immediate withdrawal of the card and cancellation of the membership. In case of loss or theft, the holder must immediately inform the club reception. If, for any reason, a member cannot present their card/wristband, they may borrow a daily access card from reception 

 

6. The membership fee must be paid in full at the start of the subscription period. Contract termination will result in loss of the amount paid. 

 

7. The lockers in the changing rooms are equipped with digital locks that are secured by entering a four-digit code followed by the key symbol. Unlocking is done by pressing the same keys used for locking. 

 

8. Lockers cannot be kept occupied between visits; every evening after closing, the club reserves the right to open all locked lockers. 

 

9. Cortina Wellness is not responsible for items left, forgotten, lost, or stolen on the premises. 

 

10. During each visit, members will receive two towels from the towel desk. After use, towels must be placed in the designated collection bins. Members must use a towel on fitness equipment to protect surfaces. If sweat gets on the equipment, members must wipe it with paper and disinfectant provided by Cortina Wellness. 

 

11. Consumption of drinks or food brought from outside is not allowed inside the club. 

 

12. Inappropriate behavior of any kind is prohibited within the club. This includes, but is not limited to: abusive, offensive, degrading, or profane language; obscene behavior or language; or any form of harassment that may cause discomfort to members or staff. 

Remember: our common goal is to create a healthy and relaxing atmosphere for our community. Please be mindful of your voice volume; in case of an emergency, please proceed to the designated safe areas. (For discussions or phone calls, please use the designated areas.) 

13. Club members may invite a limited number of guests (please note that Cortina Wellness reserves the right to refuse their access in case of inappropriate behavior or attire). Guest access is allowed free of charge from Monday to Sunday within the benefits of the member’s subscription, or by paying the entrance fee. Guests may use the facilities they opt for, for the duration of one day; members are responsible for informing guests about the Club Regulations and ensuring that they are medically fit and trained to use the facilities. 

 

14. When accessing the fitness room, swimming pool, spa area, etc., members must wear appropriate equipment for the specific area (details are listed in the regulations for each zone). Members must inform the Club if they do not know how to use a facility; in such cases, they must hire the services of a personal trainer approved by the club, at their own expense. 

 

15. It is strictly forbidden: 

• for children under 13 years old to access the club unaccompanied by an adult; 

• for children under 16 years old to access the spa area and gym, even if their parent has a subscription for those areas (exception: children using the fitness room under the supervision of a personal trainer); 

• for children under 13 years old to attend classes intended for adults. 

 

16. To avoid unpleasant situations, children up to 13 years old must use the children’s changing rooms. In case of overcrowding, they may use the adult changing rooms only if accompanied by an adult. Unaccompanied children must contact Cortina Wellness staff for assistance during their stay in the changing room. 

 

17. Children up to 7 years old will use the dedicated children’s changing rooms. Children over 7 years old may use the adult changing rooms of the same gender. 

 

18. Club members may book massages or treatments up to 7 days in advance. Cancellations must be made at least 24 hours prior. Failure to show up or cancellations made less than 24 hours in advance will be charged at the full price of the scheduled service. 

 

19. With the express consent of Club members, given in advance through the Registration Form, we may use images captured in photographs or video recordings for the purpose of promoting the Club and our community. We collect these images transparently (e.g.: a clip from a workout session). We may use them online or offline: on our website www.cortina-wellness.ro, on social media pages we manage or co-manage. Cortina Wellness undertakes not to display materials that could harm the image of our clients or disclose their identity without consent. Consent for processing such data may be withdrawn at any time without affecting the quality of the services provided. For this, you may send us an email at office@cortinawellness.ro or a written request to: Blv. Pipera no. 1, Voluntari, Romania. 

 

20. Cortina Wellness is permanently monitored by video surveillance (except in private spaces such as changing rooms and bathrooms). Monitored areas are visibly marked. Recorded information is necessary for the legitimate interests of Cortina Wellness to ensure the security of persons and their belongings, and may be shared, in compliance with legal requirements, with law enforcement authorities. 

 

21. For more information regarding how Cortina Wellness processes your data, the rights you have, and how you can exercise them, please see our Privacy Policy, available at the Club reception and on https://cortina-wellness.ro/en/. The Privacy Policy is an integral part of these Internal Rules. 

 

22. By completing the membership registration form at Cortina Wellness, each member is deemed to have agreed to fully comply with these regulations. 

 

23. Failure to comply with these rules may result, depending on the severity of the breach, in sanctions up to and including withdrawal of Cortina Wellness membership. 

 

24. Cortina Wellness reserves the right to cancel a subscription if the member’s behavior is deemed inappropriate, in which case the remaining value of the subscription will be refunded. 

 

25. Cortina Wellness reserves the right to modify, revise, or supplement these regulations at any time; any changes take effect upon being posted or communicated to members. 

 

SPA RULES 

1. Access is permitted for persons over 16 years of age. 

2. Please maintain silence and respect the privacy of other guests. 

3. For hygiene reasons, please:
   – Take a shower before entering the SPA (a disinfectant foot shower is available at the entrance);
   – Always wear your swimsuit;
   – Use a towel in the dry sauna. 

4. The following are not allowed in the SPA area:
   – Using mobile phones;
   – Bringing objects or accessories such as watches, jewelry, glasses, contact lenses, magazines;
   – Using body creams, oils, or self-tanning products;
   – Smoking or consuming alcoholic beverages/food;
   – Shaving;
   – Reserving heated beds while using other facilities;
   – Children under 16 years old. 

5. Do not enter the sauna or jacuzzi if you:
   – Are pregnant (access is allowed only at your own risk with a signed form available at the Club Reception);
   – Have kidney or heart problems;
   – Suffer from asthma, diabetes, or epilepsy;
   – Are under the influence of medication, alcohol, or drugs;
   – Have febrile infectious diseases or open wounds;
   – Feel exhausted or overly tired;
   – Have consumed excessive coffee, energy drinks, or other caffeinated beverages;
   – Are on medication that may affect your health. 

RECOMMENDATIONS: 

1. Before entering the SPA area, we recommend eating light meals and staying hydrated with water, tea, or fruit juice. 

2. Leave the sauna if you feel unwell. 

3. For complete relaxation, we recommend a massage session at the end of your visit. 

DRY SAUNA 90° — USAGE RECOMMENDATIONS 

• Take a quick shower with warm water and soap; 

• Dry yourself thoroughly. Protect your hair with a towel to avoid drying; 

• Enter the sauna (towel use is mandatory) and turn the hourglass. 

STAGE 1 (HEATING PHASE): 

• Relax for 8–10 minutes while sitting or lying down; 

• Pour water over the hot stones if you want to increase humidity and the perception of higher temperature; the sensation is stronger at the top of the sauna. 

STAGE 2 (COOLING PHASE): 

• Exit and take a cold shower (or use the frigidarium) to stimulate circulation and tone the skin/body (start with extremities and finish with chest and face). 

 

STAGE 3 (REST PHASE): 

• Dry yourself thoroughly and sit comfortably on one of the heated beds in the relaxation area; 

• Drink plenty of fluids to avoid dehydration. You can prepare a warm tea in the designated area; 

• If desired, you can repeat the sauna session following the 3 stages. 

MASSAGE RULES 

• Visiting massage cabins requires prior booking; 

• Bookings can be made at the club reception up to 7 days in advance; 

• All bookings must be confirmed; 

• Any no-show or cancellation less than 24 hours in advance requires full payment of the therapy; 

• We advise arriving 15 minutes before the scheduled time to prepare properly; 

• A shower is recommended at the beginning of the session; 

• Wearing underwear is mandatory during the session; 

• For total relaxation, avoid using your mobile phone as much as possible; 

• Please do not eat within 30 minutes before the therapy session. 

SWIMMING POOL RULES — ACCESS 

• Access to the pool is only with a membership card or a purchased swimming subscription; 

• Children under 16 must be accompanied by a parent who is a club member or by a swimming instructor; 

• Guests and members’ children may access only when accompanied by the subscription holder; guests enjoy the same facilities as the holder and must follow these rules; 

• Parents or companions are not allowed during swimming lessons; 

• Visitors must wear footwear protection; 

• Animals are not allowed in the pool or beach area; 

• Do not bring food or beverages from outside the club; 

• Entering the pool under the influence of alcohol, consuming alcohol or tobacco is strictly prohibited; 

• Management reserves the right to refuse entry to clients who appear under the influence of alcohol, medication, or drugs; 

• Do not use the pool if you have infectious diseases or open wounds; 

• Those who do not comply with the rules will be asked to leave and may have their membership suspended or canceled. 

FACILITY USAGE 

• For hygiene reasons, showering is mandatory before each entry; 

• Use the appropriate equipment (swimsuit, slippers, swimming cap). Nudity or indecent behavior is prohibited; 

• Avoid entering the pool with makeup; 

• Persons with open wounds, dermatitis, skin diseases, or contagious illnesses are not allowed; 

• Children up to 3 years old must wear special pool diapers and be closely supervised by an adult; 

• Use the pool ladders to enter or exit the pool; 

• Jumping into the water and ball games are prohibited; 

• Unassisted diving is not recommended; 

• Attention! Do not run — the floor may be slippery; 

• To access various facilities (swimming equipment, ventilation, lighting), ask the on-duty instructor; after use, return equipment to the designated places; 

• Auxiliary materials are for swimming only, not for play; 

• In crowded pool situations, respect priority lanes and circuit swimming; 

• Do not throw objects into the pools (e.g., chewing gum); 

• For the beach, we recommend the designated area. 

SWIMMING COURSE RULES 

• Parents must comply with all rules in this regulation or displayed in the club; 

• Access is granted only after completing the registration form and issuing a personal access card; 

• Before attending classes, parents must obtain medical approval; children are admitted only if medically fit; 

• Parents accept responsibility for their child’s health; Cortina Wellness is not liable for accidents due to known or unknown health issues; 

• Children who are ill or unfit should not attend; 

• The club may request medical approval regarding the child’s health; 

• Parents must inform the club of any special needs or behavioral information; 

• Access to class is by scheduled appointment based on a valid subscription; 

• Parents or companions are not allowed during lessons but may wait in the lobby or restaurant; 

• Parents may attend two sessions per course with prior notice to reception; 

• Children under 13 must use children’s changing rooms; if overcrowded, adult changing rooms may be used with supervision; 

• Children must have proper equipment: swimsuit, slippers, cap, goggles; 

• Children under 2 are not allowed in the pool; 

• Cortina Wellness is not responsible for lost or stolen items; 

• Shower before entering the pool is mandatory; 

• Children must use toilets before entering the pool; 

• Payment is in full in advance at reception; 

• Missed sessions are non-refundable; sessions must be completed within 3 months; 

• Absences must be reported at least 24 hours in advance, or 5 hours in extreme cases; 

• Failure to follow rules may lead to suspension or cancellation of swimming sessions. 

FITNESS RULES 

• Access is for persons over 16 years of age; 

• Showering or deodorant use is recommended before training; avoid perfume in the fitness area; 

• Sports equipment and footwear are mandatory; 

• Use freshly sanitized sports equipment to protect your health and avoid odors; 

• Keep the area clean and return equipment to designated places; 

• Do not drop weights or plates on the floor; return all equipment after use; 

• Wipe machines with solution and paper towel after use; 

• Do not occupy machines during breaks; 

• Use a towel on equipment; avoid skin contact with surfaces; 

• Report equipment malfunctions to reception immediately; 

• Do not consume food inside the gym; 

• Avoid using mobile phones; 

• For safety, leave personal items in the locker room; 

• Instructor-assisted training is recommended; management is not responsible for injuries; 

• Management may limit access for clients who do not comply with rules or display violent behavior. 

 

 

Thank you very much for your understanding. Please share your feedback with us in writing via email at office@cortina-wellness.ro. We are open to improving our services, and your opinion is very important to us.This regulation is provided in physical, printed form upon subscription renewal or via email whenever changes occur. To stay informed, please notify us if your contact information changes.